This policy needs to be completed
Action required before launch. No refund or replacement terms were supplied with the project content, and publishing invented terms would create a commitment the business has not agreed to. Replace the section below with your actual policy.
What this page should state
A refund policy for digital account handover normally sets out:
- Whether refunds are available at all once credentials have been disclosed, and any window that applies.
- What happens if an account cannot be accessed on delivery, or does not match the configuration ordered.
- Whether a replacement account is offered instead of a refund, and for how long after delivery.
- What is excluded, for example an account suspended after the buyer changed its configuration or breached the provider’s terms.
- How to raise a claim, and what evidence is needed.
- How long refunds take to process and to which payment method they return.
Raising a problem in the meantime
If something is wrong with an order, contact support through the contact page with your order number and a description of the issue.